Frequently Asked Questions

Yes, Joules Electrical Technology is fully licensed and insured. We carry comprehensive liability insurance and workers' compensation coverage to protect both our team and our clients. We're happy to provide proof of insurance upon request.

Scheduling a virtual estimate is easy! Simply click the 'Book Virtual Estimate' button on our website to schedule directly through our online calendar, or call us at 336-223-5603. We'll arrange a video call where you can show us your project, and we'll provide a detailed estimate without requiring an in-person visit.

Yes, we understand that electrical emergencies can happen at any time. We offer emergency services for urgent situations like power outages, electrical fires, or safety hazards. Contact us immediately at 336-223-5603 for emergency assistance.

We accept various payment methods including cash, checks, and all major credit cards. For larger projects, we can discuss financing options or payment plans to help make your electrical upgrades more manageable.

Signs that you may need a panel upgrade include: frequently tripping breakers, flickering lights, burning smells near outlets, a panel over 25 years old, or if you're adding major appliances. We recommend a professional inspection to assess your panel's condition and capacity.

Absolutely! We specialize in Level 2 EV charger installations for all electric vehicle brands. We'll assess your electrical system, recommend the best charger location, handle any necessary panel upgrades, and ensure your installation meets all local codes.

We recommend having your electrical system inspected every 3-5 years, or whenever you purchase a new home, notice electrical issues, or plan major renovations. Regular inspections help identify potential hazards before they become serious problems.

Yes, we install whole-home surge protection systems that protect all your electronics and appliances from power surges. This is especially important in North Carolina where storms can cause frequent power fluctuations.

Yes, we understand that business operations are critical. We offer flexible scheduling including evenings, weekends, and off-hours work to minimize disruption to your business. We'll work with you to create a schedule that meets your needs.

Yes, we have extensive experience with tenant improvements and build-outs. Whether you're opening a new office, retail space, or restaurant, we can handle all electrical aspects from design to final inspection.

Absolutely! We offer comprehensive energy audits and can implement solutions like LED lighting retrofits, occupancy sensors, programmable systems, and power factor correction to reduce your energy costs and environmental impact.

Yes, we offer preventive maintenance programs tailored to your facility's needs. Regular maintenance helps prevent costly downtime, extends equipment life, and ensures your electrical systems remain safe and code-compliant.

Battery size depends on your energy usage, which appliances you want to power during outages, and whether you have solar panels. A typical home might need 10-20 kWh of storage. We'll analyze your energy consumption and recommend the right system for your needs.

Yes, most battery systems can integrate with existing solar installations. We work with all major brands and can add battery storage to your current solar setup, allowing you to store excess energy for use during outages or peak rate times.

Duration depends on your battery capacity and energy usage. A typical 13.5 kWh battery can power essential loads (refrigerator, lights, Wi-Fi, phone charging) for 12-24 hours. With solar panels charging the battery, you can potentially run indefinitely during daylight hours.

Yes! The federal Investment Tax Credit (ITC) currently offers a 30% tax credit for battery storage systems. Additional state and utility incentives may also be available. We can help you understand the incentives applicable to your situation.

We install all major battery brands including Tesla Powerwall, Enphase, LG, Generac, and SolarEdge. We'll help you choose the best system based on your needs, budget, and any existing equipment you may have.